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Shipping & Returns

ORDER SHIPPING AND DELIVERY

St. Louis Design will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall St. Louis Design be liable for any consequential or damages resulting from any delay in shipment or delivery.

All St. Louis Design customers agree not to hold St. Louis Design liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond St. Louis Design’s direct control. St. Louis Design’s shipment and delivery dates are calculated based upon estimates provided by our suppliers.

St. Louis Design will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation.

SHIPPING ERRORS & LOST PACKAGES

Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done after 30 days from package shipment. St. Louis Design is not responsible for 3rd party shipping errors, omissions or damaged shipments.

CUSTOMER SUPPLIED INCORRECT ADDRESS

When a package is not delivered due to an error made by the customer in submitting the proper shipping address, St. Louis Design will reship the package with corrected address and charge an additional shipping fee for the shipment.

We reserve the right to refuse service without disclosing a reason.